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The name, address, phone number, inquiry details, etc. of the customer who made the inquiry
Personal information will be used only for responding to inquiries without the consent of the customer.
For detailed information on the handling of customer's personal information, please seePrivacy Policy.

Particularly Frequently Asked Questions

If you have any questions about each product
It is posted on the product page

Frequently asked questions about products are introduced on each product page.
Please search for products from the "Product Information Page".

Product information page

Is it okay to drink a product that has expired?
Please refrain.If you were unknowingly drinking a product whose expiration date has expired, stop drinking immediately and consult a hospital if you have any physical problems.
Is it okay to take it during pregnancy / lactation?
Dietary supplements for nutritional purposes are fine, but dietary supplements should be avoided.This is because some diet supplements contain ingredients that stimulate the large intestine, which can cause miscarriage and premature birth.Pregnant and lactating mothers need balanced and adequate nutrition.We do not recommend dieting to pregnant and lactating mothers in order to provide sufficient nutrition to the baby in the stomach and to provide nutritious breast milk.
Is it okay for children to drink?
Basically, it is desirable to get the necessary nutrients from the usual diet, but for those who have a biased diet, the required nutritional requirements differ between children and adults, so adjust the intake. Please enjoy.In addition, the recommended intake amount varies depending on the product, so once we Contact FormWe would appreciate it if you could consult us more.
Is it okay to take medicine with me?
If you take some medicines with ordinary foods (eg milk, tea, natto, grapefruit, etc.), the medicines may not work well or may work too much, which may be harmful to your body.If you are taking medicine or receiving treatment under the guidance of a doctor, please consult with your doctor.
Is pesticide residue okay?
We conduct a thorough investigation at the raw material selection stage and use it after confirming that there is no residual pesticide contamination.In addition, we have set up in-house environmental equipment for pesticide residue testing, and we inspect our products every day, so please enjoy with confidence.
I wrote that it is made in China, but is that okay?
Among the products we sell, there are products manufactured in China and raw materials imported from China, but since they are raw materials and products whose safety has been confirmed, there is no problem with quality. I'm sorry.
I would like to know the store where the product is sold.
Contact FormPlease fill in the address near you and the product you are looking for before sending.We will get back to you as soon as possible.

See other frequently asked questions

Contact by telephone

If you are using the telephone, please call the number below.Please feel free to ask us anything.

Ito Chinese Medicine Customer Service Office

Monday-Friday (excluding holidays) 10 am-5pm

Tel: 06-6743-3033

  • Inquiries by phone are recorded to improve quality and confirm the contents of the call.
  • For inquiries by phone, please notify us of the calling number.If you have set the non-notification setting, please add "186" to the beginning of the phone number.

Inquiries by letter

If you use the letter, please mail it to the following address.Please feel free to ask us anything.

577-0012
2-4-1 Nagata East, Higashiosaka City, Osaka Prefecture
Ito Chinese Medicine Customer Service Office

Contact by Email

If you would like to contact us by e-mail, please proceed to the inquiry form from the button below.

  • Inquiries by phone are recorded to improve quality and confirm the contents of the call.
  • For inquiries by phone, please notify us of the calling number.If you have set the non-notification setting, please add "186" to the beginning of the phone number.